e2000m believes that genuine entertainment and player safety are inseparable. We have built a suite of responsible gaming tools directly into our platform so that every player — from Jakarta to Bali — can enjoy betting on their own terms, with full control over their time and spending. This page outlines those tools, explains the warning signs of problem gambling, and tells you exactly how to get help if you ever need it.
Our Philosophy
Whether you enjoy placing a wager on Timnas Indonesia's next Piala AFF fixture, spinning a slot from Pragmatic Play, or playing a hand of live baccarat with Evolution Gaming, the experience should always be fun — never stressful, never compulsive, and never financially destructive.
Responsible gaming means treating betting as one leisure activity among many: spending only money you can comfortably afford to lose, setting clear time and spending boundaries before you start, and stopping the moment it stops being enjoyable. e2000m has engineered its platform specifically to support this approach — our tools are available to every player from the moment of registration.
We are equally committed to ensuring that no one under the age of 21 is able to register or access e2000m. Our KYC process, document verification requirements, and ongoing account monitoring are all designed with this safeguard as a non-negotiable priority.
Remember: e2000m's responsible gaming tools are here for you. Using them is a sign of strength and good judgment — not weakness. If you need to set a limit today, do it. Your account dashboard makes it simple.
Account Controls
Every e2000m account comes with five built-in protection tools. You can activate or adjust any of these directly from your account dashboard at any time — no waiting period, no approval required. Increases to limits take effect immediately; decreases take effect after a 24-hour cooling-off period to protect you from impulsive decisions made in the heat of a gaming session.
Set a daily, weekly, or monthly cap on how much you can deposit into your e2000m account. Once you reach your self-imposed limit, the platform will automa tically decline any further deposit attempts until the limit period resets. This is the single most effective tool for keeping your spending within a budget you are comfortable with.
Define the maximum amount you are willing to lose within a set time period — daily, weekly, or monthly. When your net losses reach that threshold, e2000m will suspend further wagering for the remainder of that period. Loss limits are particularly useful for players who find it difficult to stop during a losing run.
Place a ceiling on the maximum stake allowed per individual bet or game round. Wager limits prevent high-stakes impulsive bets that can rapidly deplete a bankroll. Set this limit to reflect the stake sizes that genuinely suit your entertainment budget, not the maximum the platform would otherwise allow.
Need a short break — a day, a week, or up to one month? Activate a Time-Out from your account settings and e2000m will lock your account for your chosen duration. During a Time-Out, you cannot log in, deposit, or place any wagers. The lock cannot be reversed early, giving your break real teeth. You will still receive any winnings or pending withdrawals processed before activation.
For players who feel they need a longer or permanent break, Self-Exclusion closes your account for a minimum period of six (6) months, with options extending up to five (5) years or permanently. During self-exclusion, e2000m will also suppress all marketing communications to your email and phone number. To request self-exclusion, contact our support team at [email protected] — it will be processed within 24 hours.
Enable timed on-screen reminders that display how long your current session has been active and how much you have wagered and won or lost since logging in. Reality checks can be set at intervals of 15, 30, 45, or 60 minutes. Each reminder gives you the option to continue playing or to end your session — keeping you fully informed and in control at every stage.
Access your account using your registered email address and password. Enable two-factor authentication (2FA) for an extra layer of login security if you have not done so already.
Click your account icon in the top-right corner of the platform and select "Account Settings" from the dropdown menu.
Within Account Settings, locate the "Responsible Gaming" tab. This section houses all five of the protection tools described above.
Select the tool you wish to activate (e.g., Deposit Limit), choose your time period and amount, then confirm. Limit reductions take effect immediately; increases take effect after 24 hours.
A confirmation email will be sent to your registered address within minutes. Keep this as a record of your settings. If you do not receive it, contact support immediately.
Immediate vs. Delayed Effect: All decreases to limits (making them stricter) take effect immediately. All increases (making them more permissive) are subject to a mandatory 24-hour reflection period before they activate. This asymmetry is intentional — it protects you from overriding your own safeguards in the moment.
Self-Exclusion is Irreversible During the Period: Once self-exclusion is activated, e2000m will not reinstate your account before the exclusion period expires, regardless of the reason given. This is a firm policy, not a negotiating position — it exists entirely for your protection.
Winnings During a Lock: Any winnings earned from bets placed before a Time-Out or Self-Exclusion was activated will still be processed and paid out to your nominated bank account or e-wallet (OVO, DANA, GoPay, ShopeePay, LinkAja) in the normal course.
Third-Party Requests: e2000m will not accept a third party's request to remove or override your responsible gaming settings. Only you can manage your own limits — and even then, only within the 24-hour increase delay rule.
Know the Signs
Problem gambling can develop gradually and is often difficult to recognise from the inside. The following signs — whether you notice them in yourself or in someone close to you — warrant serious attention. If you recognise three or more of these patterns, we encourage you to use our self-exclusion tool and reach out to our support team or a professional counselling service.
Returning repeatedly to win back money you have lost, increasing bet sizes to "recover" previous losses, or borrowing money specifically to continue gambling.
Hiding the amount you gamble or the money spent from family, friends, or a partner — or feeling the need to lie about the time you spend on gaming platforms.
Using money set aside for rent, household expenses, food, school fees, or other non-negotiable necessities to fund gambling activity.
Making repeated unsuccessful attempts to reduce or stop gambling, or feeling restless, irritable, or anxious when attempting to do so.
Prioritising gambling over time with family, friends, work commitments, or personal health — or experiencing significant relationship strain as a result of gambling.
Using gambling as a way to cope with stress, anxiety, depression, loneliness, or other difficult emotional states — rather than as genuine recreational entertainment.
Needing to bet progressively larger amounts to experience the same level of excitement or satisfaction that smaller bets used to provide — a classic sign of developing tolerance.
Taking personal loans, selling valuables, borrowing from family or friends, or using credit cards specifically to fund gambling deposits via BCA, BRI, BNI, Mandiri, or e-wallets.
Losing sleep due to gambling late into the night, waking to check results, or finding that thoughts about gambling are intruding significantly on your normal daily activities.
If you recognise these signs in yourself: Please stop playing now and activate a Time-Out or Self-Exclusion from your account settings. You can also contact our support team at [email protected] at any time — our Indonesian-speaking agents are available 24/7 and will treat your situation with full discretion and compassion. You do not need to have a fully formed plan — simply reaching out is the right first step.
Self-Assessment
Reflect honestly on the following questions. This is not a clinical diagnostic tool — it is a personal check-in designed to help you pause and assess your current relationship with gambling. No data from this section is transmitted to e2000m or any third party.
Have you ever spent more money gambling than you originally intended to in a single session?
Have you ever returned to gambling the next day in order to try to recover money you lost previously?
Has gambling ever caused you to feel stressed, guilty, anxious, or depressed — either during a session or after?
Have you ever lied to someone close to you about how much time or money you spend on gambling?
Have you ever used funds earmarked for essential expenses — such as rent, groceries, or utility bills — to fund a gambling deposit?
Do you find it difficult to stop gambling once you have started, even when you are running low on funds or have been playing for a long time?
Has gambling significantly reduced the amount of time you spend on other activities you previously enjoyed, or with people who matter to you?
Have you ever borrowed money from another person, or used a credit facility, specifically to fund gambling?
How to interpret your answers: If you answered "Yes" to any one of the questions above, it is worth taking a considered break and reflecting on your gambling habits. If you answered "Yes" to two or more, we strongly encourage you to activate a Time-Out or Self-Exclusion immediately, and to speak with a counselling professional. Answering honestly — even when the answers are uncomfortable — is the most important step you can take.
e2000m operates a zero-tolerance policy on underage gambling. We enforce our 21+ age restriction through multiple layers of verification and ongoing monitoring. This is not merely a regulatory checkbox — it is a fundamental ethical commitment that underpins everything we do.
Every player must submit a government-issued Indonesian ID (KTP) or passport during account verification. Date of birth is cross-checked against the document before any withdrawal is processed.
Any account found to belong to a person under 21 is closed immediately. All associated funds are refunded to the payment source, and the matter is escalated per our compliance procedures.
If you share a device with a minor, please use your device's built-in parental control or screen time tools to restrict access to e2000m. Always log out fully after each session and never share your login credentials.
If you have reason to believe a minor has accessed or is attempting to access e2000m, please report it immediately to [email protected]. We will act on every report without delay.
We Are Here for You
If gambling is causing you distress — financial, emotional, or relational — please do not wait to ask for help. Speaking to someone is the bravest and most effective step you can take. e2000m's support team is available around the clock, and our Indonesian-speaking agents are trained to handle these conversations with the sensitivity and discretion they deserve.
Our responsible gaming support team is available 24 hours a day, seven days a week. Whether you want to activate a self-exclusion, discuss your spending patterns, or simply talk to someone who understands, we are ready to assist you immediately — in Indonesian or English, whichever you prefer.
Plain text email address — not a clickable link. Copy and paste into your email client. Response guaranteed within 2 hours for responsible gaming enquiries.
Access live chat from within your e2000m account at any time. Type "responsible gaming" or "self-exclusion" and you will be immediately connected to a specialist agent.
Send a detailed message to [email protected] with the subject line "Responsible Gaming Help". All such emails are flagged as high priority and responded to within two hours.
Log in to your account and navigate to Account Settings › Responsible Gaming to activate limits, time-outs, or self-exclusion without needing to contact support at all.
Our FAQ page contains detailed answers to common responsible gaming questions, including step-by-step instructions for every protection tool.
Professional Counselling: e2000m encourages any player experiencing problem gambling to seek professional support beyond our in-platform tools. If you are based in Indonesia, please speak with a licensed counsellor or psychologist, or consult your nearest community health centre (Puskesmas) for a referral to mental health support services. Gambling disorder is a recognised condition with effective treatment options — professional help is available and can make a transformative difference.
Continue Exploring
Responsible gaming sits at the heart of everything e2000m does. Explore the pages below to understand your rights, our policies, and the answers to your most common questions.